Complex care management is simply a tailored live in care plan that is put together to ensure that all your complex health needs are understood and catered to. This should be created by experienced complex care providers and professionals. For example, we care for people with a wide variety of disabilities and health conditions. Part of our complex care management would involve:

Ensuring we work with all the community team in place and family members who are part of the complex care package.

Creating a fully tailored intensive or long-term complex care plan for our patient in their own home.

A dedicated senior case manager attends all reviews and assessments (with other professionals), implementing specialist intervention and assessments when required to make sure our patients are receiving the right level and type of support when they need it.

Ascertaining a single point of contact for each patient with 24-hour-on-call support from case managers and healthcare professionals

 

Providing care workers and healthcare professionals to suit all patients needs.

Benefits from complex care:

  • You are in the hands of trained, experienced medical professionals.
  • Living in your own home
  • Peace of mind
  • Greater personalisation
  • 24/7 companionship and support
  • Individual attention
  • Costs comparable to most care homes
  • One on one Flexibility

Why choose complex care?

Around-the-clock care allows your loved one to remain in his or her home, while ensuring safety and promoting optimal well-being. In addition, caregivers offer a much more personalised plan of care with one-to-one support tailored to the status, conditions, preferences, hobbies and lifestyle of the individual.

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Why Choose Complex Care?

You’ll find us discreet, reliable, positive and honest in our support as we help children and adults with disabilities and health conditions achieve maximum independence in all aspects of their daily lives. Whether a patient or service user needs just an hours support a day, or 24-hour live-in care, we will work with you to create the most appropriate complex care plan. We offer complex care services in nationwide.

Personal care
  • Assisting with walking and transferring from bed to wheelchair
  • Bathing, dressing and grooming assistance
  • Medication reminders
  • Safety and fall prevention
  • Status reporting to family
  • Toileting and incontinence care
  • 24/7 Monitoring after a procedure or hospital stay
Lifestyle support
  • Light housekeeping
  • Meal preparation and nutrition
  • Laundry and change of bed linens
  • Grocery shopping and errands
  • Transportation to social and recreational activities
  • Assistance with light exercise and outdoor activity
  • Companionship and community engagement

Frequently asked questions

What Is Complex Care?

Complex care, continuing care or long-term care is the care required for someone with substantial healthcare needs. This could be due to a disability, a debilitating mental health condition or a chronic illness such as Huntington’s Disease or Cerebral Palsy.

It is also referred to when someone undergoes a medical procedure and there are complications, such as brain injury, muscular dystrophy or injury to the spinal cord.

Complex care can take place within a hospital or residential care setting. Complex care can also take place at home.

If you or someone you are responsible for is suffering from complex medical conditions , then investing in complex care from a specialist is the best option as they will have the experience and understanding required to provide the very best care possible.

What Are Complex Health Care Needs?

Complex health care needs can be one or several health issues being experienced by one person. Examples of complex medical needs are:

Huntington’s Disease

Locked-in Syndrome

Cerebral Palsy

Motor Neurone Disease

Multiple Sclerosis

Muscular Dystrophy

Spinal Cord Injury

Acquired Brain Injury

Ventilated Patients

What Is Complex Care Management?

Complex care management is simply a tailored live in care plan that is put together to ensure that all your complex health needs are understood and catered to. This should be created by experienced complex care providers and professionals. For example, we care for people with a wide variety of disabilities and health conditions. Part of our complex care management would involve:

Ensuring we work with all the community team in place and family members who are part of the complex care package.

Creating a fully tailored intensive or long-term complex care plan for our patients in their own home.

A dedicated senior case manager attends all reviews and assessments (with other professionals), implementing specialist intervention and assessments when required to make sure our Patients are receiving the right level and type of support when they need it.

Ascertaining a single point of contact for each patients with 24-hour-on-call support from case managers and healthcare professionals

Providing care workers and healthcare professionals to suit all Patients needs.

How long can complex care last?

Our complex care services are fully flexible depending on your requirements. Whether you are seeking support for a few weeks or months in response to a flare-up or as you recover from surgery or treatment or require assistance for the foreseeable future, we can plan and implement complex care based on your current needs. As part of our ongoing service, we will schedule regular reviews and adapt our service depending on our findings. These reviews can involve you, your family and your medical team.

What does complex care cost?

Because of the nature of complex care, our costs are based on your requirements. With that said, we do provide a breakdown of costs as best as possible, but please be aware that these will change depending on your circumstances.

What’s involved in a complex care assessment?

As with every other part of our service, our complex care assessment is patient- centric. Firstly, we will arrange a complimentary consultation to gain in-depth information about your current health, your lifestyle and care needs. We can also speak with your family and friends, doctor, physical therapists, and other medical professionals to help us gain a good picture of the kind of assistance you require. We will then use all of the information we have gained to create a fully-tailored care plan covering the level and amount of support we can provide. Should you choose to proceed, we will use the knowledge gained about your care requirements and your hobbies to match you with a carer with similar interests. We often find that our carers and Patients become fast friends, making adjusting to home care smoother.

Can I get funding for Complex care?

If you require financial assistance to ensure you obtain the best possible care, you can contact your local clinical commissioning group (CCGs). If your primary care requirements can be linked to your health, you should be eligible for NHS-funded complex care. If this is not an option for you, alternative funding may be available. We recommend getting in touch with your local council to request social care benefits. Your local authority will have to carry out a personal financial assessment, and they may request a contribution or set a fee for funding.